THE RESULTS ARE IN!
Recently at Dental Avenue, we provided our patients with a short survey to help us improve and exceed our patients expectations. It is very important for us that we understand what your expectations are from the entire Dental Avenue Team.
To help us better understand, we commissioned Directions Unlimited (www.DirectionsUnlimited.com.au) to develop an in-surgery patient survey for Dental Avenue.
Our Positive Feedback
We wish to express a sincere “Thank you” to all our patients for taking the time to complete the in-surgery survey and for the praise and positive comments you gave the team at Dental Avenue. We have listed some examples of your comments below.
The responses you provided really help us to understand your expectations, maintain our high standards of care and to focus on the aspects of your dental treatment you rated most importatnt to you, including:
- Quality of Care
- Dentist Professionalism
- Cleanliness and Hygiene
- Objective advice
We have listened to your feedback resulting in some subtle changes to further enhance your experience at our surgery. We hope you notice these changes when we welcome you to our surgery on your next visit to Dental Avenue.
“Extraordinary friendliness and professionalism of the staff” “
“Don’t go changing”
“Couldn’t ask for a better dentist and staff”
“Always professional and empathetic with patient’s needs”
Our On-going Measurement
We are committed to continual improvement and to providing you with the dental experience you desire; so, we have decided we will continue our in surgery patient survey. This will allow those who matter most to us, our patients, provide measurable feedback on our performance and ensure the team at Dental Avenue continues to exceed your expectations.